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FAQs

Where do I find Freelance?

Freelance has two sites on the island of Jersey. Firstly we have our main site, situated on Longueville Road, between Victor Hugo and Gallie's Wine Merchants and opposite the Liberation Brewery. Here you will find a selection of New Toyota, Lexus, Vauxhall and Nissan models as well as over 60 used cars from other manufacturers, such as BMW, Audi, Mercedes Benz and Land Rover.

Our second site is situated at Augres, next to the Spar petrol forecourt on Trinity Hill, up from the St Saviour Waitrose site on the left hand side if you are travelling toward the Royal Trinity Showground. This is a dedicated used car site, where you will find around 50 used models to choose from, from most major manufacturers such as Toyota, Vauxhall, Ford, BMW, Audi and Land Rover.

Do I need to make an appointment to visit a Freelance showroom?

No. you can drop in whenever suits you. We're open until 6pm every weekday, 5pm on Saturdays but we usually close on Sundays we have families too! Our salespeople can however accommodate a test drive on a Sunday if you can't make another day. Having said that, if you do let us know that you are coming, we can make sure we have someone available to answer all your questions straight away. So if you're going to be in a hurry, or you want to test drive a specific car, it might be safest to call first and make an appointment.

When are you open?

All our showrooms are open from 8.30am until 6.00pm during the week and 9.00am to 5.00pm on Saturdays. As a matter of company policy, we close on Sundays but our sale staff can accommodate you by appointment on a Sunday if required.

Are you open on Bank Holidays?

We are usually close on bank holidays and public holidays such as Liberation day.

What documents do I need to take a test drive?

To test drive any of our cars in stock please bring your driving license with you. You can choose to take your test drive on our insurance. Insurance excess depends on the age of the individual driving the car.

What do I need to bring with me when I buy a car?

If you are buying a new car, you'll need to bring your Jersey driving license with you. If you require finance on your new vehicle then it would also be helpful if you were to bring a copy of a recent (within the last 3 months) utility bill. Sometimes the finance underwriters may want to see 3 months bank statements to unsure that the loan is serviceable, although you can deal directly with the finance provider with such proofs if you would prefer.

What if you don't have the car I like on either of the Freelance sites?

If you can't find the car that you are looking for amongst the 120 or so used vehicles on either of our forecourts, then we have another 120 in stock at our sister dealership on the island of Guernsey! Failing that, or if you are looking for something specific then we can source your dream used Audi, BMW, Mercedes, Lexus, Land Rover, Range Rover or indeed, anything else, for you!!

Do Freelance cars come with a guarantee?

We aim to provide every customer with the reassurance and level of service that should come as standard whether you're buying either a new or a used car. Every Freelance car comes with a comprehensive 1 Year Warranty*. Extended Warranties of up to 3 years are also available. All our cars have a full and thorough pre-sale mechanical inspection covering bodywork, engine, brakes and tyres.

*The only exception to this are cars in our Super Saver range at our Augres site. Super Savers are cars that fall outside of our normal age range for retail cars but which we thought were simply too good to auction!! Super Saver branded vehicles have a safety check, a condition report and come with a 3 month warranty.

Finance Queries

I don't have a deposit can I get finance?

Usually yes. Many of Freelance's flexible finance solutions are geared towards customers with low or no deposit although in some circumstances you may be asked to provide a deposit. This will depend on your personal financial circumstances. All finance offerings are subject to status and we comply with the code of practice outlined by the JCFS.

I have outstanding finance on my current car can you help me?

Yes. Freelance's flexible finance solutions help you manage your way out of existing finance agreements and into a new car with Freelance. It partially depends on your overall financial circumstances though get in touch and we'll see how we can help.

I'm a student can I get finance?

This will depend on your overall personal circumstances, so please get in touch and we'll do what we can to help.

I'm unemployed can I get finance?

It depends. If you are just genuinely unemployed at present it is unlikely. However if you are long term unemployed due to disability or you are a carer then it's possible. It really depends on your overall personal circumstances so get in touch and we'll see what we can do to help.

Part Exchange Queries

Will you take my old car in part-exchange?

To help make things as affordable as possible, Freelance guarantees to take your old car in part exchange. Whatever the make, model, age or condition, if it can be driven in then we'll accept your car in Part Exchange against any vehicle in stock. Car's damaged? Don't worry, we'll still accept it in part exchange.

What do I need to bring for my part-exchange car?

All we ask is that you bring your log book (V5C) and any other documentation such as the owner's handbook, the car's service record, spare key and any radio code.

I have negative equity in my car can I get a new car?

Usually yes. Freelance's flexible finance solutions help you manage your way out of existing finance agreements and into a new car with Freelance. It partially depends on your overall financial circumstances though.